Wed, 8 June 2011
In this episode I explore the Vehicle Health Report made possible by the SYNC system in our 2012 Ford Focus, now named Henry. I was disappointed in the level of detail, but impressed at how the system could take real-time information from the car's running engine and, using my cell phone, transmit it via the Internet to a report viewable at SyncMyRide.com .
I got some help understanding the process from a Sync Agent at the call center, and more by email from Alan Hall, Ford's communications manager for technology research and innovation.
Also this week, I take a look at reports in the news that occasional glitches on the MyFordTouch screen are making folks at Ford uneasy, all the way to the top, as indicated by quotes in a Bloomberg story by CEO Alan Mulally. Consumer Reports continues to express concern about the MyFord Touch system's steep learning curve and how it can be confusing and distracting for new users. Point taken, but I still think this is a very promising system, and the more I learn about it the better I like it.
Ask me in 2,000 miles if that's still the case. Darlene and I leave tomorrow morning for our eastward migration to Cambridge, Massachusetts. I call it "Travels with Henry," and I'll let you know how it goes.