Wed, 4 May 2011
Five days after picking up our new 2012 Ford Focus, I recorded my initial thoughts about the MyFord Touch system while driving back to Denver from Buena Vista, Colorado. Based on my sometimes frustrating early days using the technology, I want to pass along these two suggestions for new users:
1. Have the numbers for the SYNC support team loaded into your smartphone or on a Post-it in the car. The hours are Monday - Saturday 8:30 a.m - 8 pm EST. In the U.S. call 888-270-1055. In Canada, 800-565-3673.
2. If the system begins acting really strange, you can reset to factory default, or simply reset, by pressing the Menu button on the touch screen, then going to Settings, then System. If you scroll to the end of the System options, you'll see a reset option. After I did it, helped by someone at SYNC support, I had to re-pair my phone and add my address book back into the SYNC system, but the reset solved the problems I was having with Voice Recognition not recognizing even the simplest commands, like "Navigation."
The car drives like a dream, and I am sure my frustrations this first week have had at least as much to do with operator error as to glitches in the system itself.
If you are a new MyFord Touch user, please share YOUR suggestions for fellow explorers of this powerful new technology. You can leave a comment here or e-mail me at PodChronicles AT Gmail DOT com.