Thu, 22 September 2011
I spoke today - September 21, 2001 - with Dave Gersabeck, Ford's Manager for SYNC Services, about the company's decision to make Live Operator Assist a standard feature of SYNC Services. This follows a successful beta test of Operator Assist, which Dave discussed with me in July on EOR 14. Click here for yesterday's press release on the topic. Correction: In the audio, I mistakenly give today's date as August 21.
Dave provided lots of background on the beta test and how Ford designed the pricing and availability of Operator Assist now that it's an established feature of SYNC Services.
We also discussed when AppLink, the next generation of SYNC, might be coming to the Ford Focus and when my iPhone might be able to take advantage of the TXT capability of SYNC.
Dave alerted me to a terrific feature of SYNC Services, in which you can, using your computer, find a destination in Google Maps or Mapquest and send the directions wirelessly to your car. This happens using the mobile phone number of your SYNC Services account, and when you get in the car you need to call SYNC Services. You'll be asked if you want the directions to be loaded to your car's navigation system and presto! What you searched for at your computer at the house or office is now loaded into the nav system. Very slick.
Have you tried Operator Assist yet at SYNC Services? If so, I hope you'll leave a comment here or e-mail me at PodChronicles AT gmail DOT com.
Thu, 8 September 2011
In our first four months of owning Henry, our 2012 Ford Focus, I have not had to perform a hard reset. Until today, that is. A problem connecting to SYNC Services did not resolve itself after a master reset, so I followed directions from a SYNC tech for removing a fuse, waiting two minutes, and replacing it. The good news is that this solved the problem, and my connection to SYNC Services is restored. The bad news is -- well, the user friendliness of this hard reset process is disappointing, to say the least. Darlene took the photo of me reaching in from the passenger side of the car to find the fuse box. Fun!
In other news, SYNC Services now has an official Operator Assist feature, so the beta test was apparently successful. When I first heard the service mentioned after connecting to SYNC Services several days ago, I learned I had 60 Operator Assist sessions. Now I have 59, and when I use up all the free ones I'll have to purchase one of three packages of Operator Assist calls. You can buy 10 sessions for $19.99, 50 sessions for $44.99, or 100 sessions for $79.99.
Thanks to Allen and Dick for your great comments on topics mentioned on past shows!